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Locked

‎03-14-2019 06:54 AM

HP Recommended
Product: HP 15-f023wm Notebook PC (ENERGY STAR)

I have been locked out of my laptop.  I did an update and ever since then I have not been able to log back into my account.  I do not want to lose any of my data? help me please!!!!!!!

1 REPLY 1

‎03-15-2019 04:54 AM

HP Recommended

Hello @Kmoore86 

 

Welcome to the HP Support Community.

 

Do you refer to your Windows account / Windows login ?

 

If you do, what kind of an account you have [Windows local account or online Microsoft connected account] ? Do you use an email to login there ?

 

Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu >> https://www.youtube.com/watch?v=GSN0qzXayUY

 

- Choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

 

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

 

 

Hope this helps. Let me know how it goes. Provide your feedback/reply.

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Laptop Startup Boot Menu - Quick Guide
HP Laptop Startup Boot Menu - Quick Guide
youtube.com/watch?v=GSN0qzXayUY
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