Laptop Bootup/Running Problems

[kaku050505]

Hi, I have a HP Victus gaming laptop 15 of fb-0012ax model. Last night it started acting weird where soon after windows is booted up, I get a blank black screen reacting to nothing, about 4-5 times. One of those times I hit a BSOD but I couldn't catch the errors there since it was too fast. Since I couldn't start it up, next thing I did was try to follow the virtual assistant, and used esc key to pause startup, went to the f2 system diagnostics, and chose extensive system check. When running the check, it was ok up until SMART Drive/SSD check and then it hit a hang (screen didn't change for ~4-5 hours) when running both full SSD test and memory test. I figured that I had to restart the system, forced shutdown, did a hard reset by depleting power, and tried the procedure again. However, apparently, after that, windows doesn't even boot, and from the startup pause menu only f1 system information and f10 bios setup worked. F2 system diagnostics and F11 system recovery options just freezes the laptop and F9 boot options returns a blank unresponsive screen like without pausing the startup. Any idea what is happening, and what I can do? Thank you!

[VikramTheGreat]

Hi @kaku050505,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for providing such detailed information. Based on your description, you're facing a critical hardware-level failure, most likely related to the SSD (storage drive) and possibly RAM. Let's break it down and help you figure out what to do next.

 1. BIOS Reset

• Power off the laptop.
• Press and hold the Windows key + B, then press and hold the Power button for 2–3 seconds.
• Release the power button but keep holding Win + B until you hear beeps or see the BIOS recovery screen.
• If successful, follow prompts to restore BIOS defaults.

2. Try External Boot Media

If BIOS recovery doesn’t work:

• Create a Windows 11 bootable USB using another PC and Microsoft's Media Creation Tool: HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support.
• Plug it into your laptop.
• Press Esc during startup → F9 for Boot Menu → Select USB.
• If it boots, try Startup Repair or System Restore.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[kaku050505]

Hi @VikramTheGreat,

Thank you very much for your help! I have tried both and well, neither worked unfortunately. I also however tried using a disk with ubuntu and it  returns an indefinite system reset message. Any idea what this means?

Thank you!

Have a good day 

[Kuroi_Kenshi]

Hi @kaku050505,

Thank you so much for trying those steps and for letting me know exactly what happened. I really appreciate your patience and thorough follow-up.

Here’s what you can try next:

 Try to Reseat RAM and SSD (If You’re comfortable).

If you’re comfortable opening the back panel:

Power OFF, unplug, and remove battery if removable.

Open the bottom panel carefully.

Locate the RAM sticks, carefully remove and reinsert them.

Do the same for the SSD if it’s removable.

Close up, plug in, and try booting again.

Sometimes reseating solves connection or static issues.

Try Booting with Only 1 RAM Stick (If You Have 2)

If you have two RAM sticks:

Remove one.

Try booting.

If it fails, swap and try the other stick.
This can isolate a bad RAM stick.

Try Booting with SSD removed.

If your laptop has an M.2 SSD, carefully remove it.

Try booting to the Ubuntu USB without the SSD installed.

If it boots, the SSD is almost certainly the cause and needs replacement.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,