• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-01-2017 09:24 AM

HP Recommended

Thanks for providing the input.Modem dirvers got installed. However, the audio is still a issue. 

 

COuld you provide the link musaa driver and any other driver that need to installed following it. Please let me know the sequence for the same.

Was this reply helpful? Yes No

‎01-01-2017 09:37 AM

HP Recommended

You're very welcome.

 

I posted the drivers on my previous post.

 

Install the msuaa driver first, restart the PC then install the Conexant audio driver I posted.

 

This package contains the Microsoft Universal Audio Architecture (UAA) Bus Driver for High Definition Audio. For more information about this driver, see Microsoft Knowledge Base Article 888111, "Universal Audio Architecture (UAA) High Definition Audio class driver version 1.0a available for Microsoft Windows XP, Microsoft Windows Server 2003, and Microsoft Windows 2000."

 

http://ftp.hp.com/pub/softpaq/sp33501-34000/sp33566.exe

 

This package contains the driver and user interface for the Conexant High Definition Audio Chip in the supported notebook models and operating systems.

 

If that doesn't get the audio to work, unfortunately, I don't have any other suggestions for you to try.

 

http://ftp.hp.com/pub/softpaq/sp35501-36000/sp35682.exe

 

Was this reply helpful? Yes No

‎02-24-2018 10:36 AM

HP Recommended

Gracias compadre. 

iTS REALLY NICE OF YOU TOSOLVE FOR US THE PARAMOUNT INCONVENIENCE CAUSED BY HP CHOOSING NOT TO INCLUDE THESE DRIVERS ON THE SITES DRIVERS PAGE.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.