Laptop Stuck on 'Diagnosing your computer'

[Kieranc64]

Hey guys

I tried starting up my computer this morning but when I started the screen was black. I then took out the battery unplugged and reset again and then it got stuck on the HP start up screen. Now it is stuck on 'Diagnosing your PC' it's been like this now for an hour and didn't want to shut it off incase it messed up my computer.

Please help!! Is this normal ? Should it take this long ?

[Malygris1]

Hi @Kieranc64 

Welcome to the HP Support Forums!

It sounds like you may be stuck in an automatic repair loop or something similar. I am happy to help with this.

First you can try the things found on this page starting with the hard reset, and see if it helps.

Computer does not start (Windows 😎

If you are still stuck with that Diagnostic message or looping restarts, then try out:

My Windows 8.1 is stuck in an automatic repair loop, how can I fix this? - answers.microsoft.com

Let me know if anything changes, or any other errors you may see. I hope this helps.

[jaycee_]

My laptop runs on Windows 10. After my Laptop screen went black, I started to perform a reset based from HP Forums. After doing so, I get stucked at Diagnosing your PC. I already checked the Memory and Hard Disk, all were passed results.

Seeking your assistance from this.

[Vicky955]

Same happened with me,

[Chelseasnell]

Shut the computer off and hold down the f11 button and turn it on and u will see please wait and u hold that till the screen turns blue for a min and it will take to choose an option when u get there click on troubleshoot

[banasree]

According to ur advice I tried to hold the f11 key but for only some seconds the blue screen is showing and then again display',Diagonosing your pc'