Laptop Win10 online sites stutter, freeze and multiply

[Serenajeans]

I have been having mysterious stuttering, freezing and multiplying tabs over and over then just turns to static looking mess! At first I'd just close window. Noticed it's when I'm scrolling on page on whatever site?  I've cleaned out history, files, everything I could think of plus ran some clean up programs on HP. It was about 2-3 weeks ago when I first began noticing this 'glitch'. I did see some errors I pulled up that pointed to the history area of laptop? From what I've ascertained it showed it had to do with an error 2 or 3? module installer. Sorry, can't find now.

Before this began I was getting these messages that there was a memory problem and some misc other problem. Seems that had to do with a buggy boo in Mozilla.

Thanks for any help anyone can offer for the above distorted screen that has been happening mostly seems on commercial, retail sites with lots of items to scroll through pages and just starts stuttering at at particular point each time. If I can get control of scrolling, I go back to start and all's good until I get to the same point on site and stuttering, multiplication of tabs, eventually just going to static.  Thanks again!

[Hawks_Eye]

Hi @Serenajeans 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP Notebook 15-dy1051wm is experiencing a combination of browser-related issues and potential system errors. 

Here are some steps to troubleshoot and resolve the problem:

 

Addressing Browser Issues:

Clear Cache and Cookies:

• Open your browser (e.g., Mozilla Firefox) and clear the cache and cookies. This can help resolve memory-related glitches.

Disable Extensions:

• Go to the browser's settings and disable all extensions. Some extensions can cause performance issues.

Update or Reinstall the Browser:

• Ensure your browser is updated to the latest version. If the issue persists, uninstall and reinstall the browser.

Enable Hardware Acceleration:

• In Firefox, go to Settings > General > Performance and enable hardware acceleration. This can improve scrolling performance.

Reduce Content Process Limit:

• In Firefox, uncheck Use recommended performance settings and adjust the Content process limit to a lower value.

 

Resolving System Errors:

Run System File Checker:

• Open Command Prompt as an administrator and type:sfc /scannow

This will scan and repair corrupted system files.

Run DISM Commands:

• In Command Prompt, run the following commands one by one:
• DISM /Online /Cleanup-Image /CheckHealth
• DISM /Online /Cleanup-Image /ScanHealth
• DISM /Online /Cleanup-Image /RestoreHealth

These commands repair the Windows image and resolve module installer errors.

Update Drivers:

• Use Device Manager to update your graphics and chipset drivers. Outdated drivers can cause freezing and stuttering.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update and install any pending updates.

Perform a Clean Boot:

• Open System Configuration (type msconfig in the search bar).
• Under the Services tab, check Hide all Microsoft services and click Disable all.
• Restart your laptop to see if the issue persists.

 

Additional Steps:

Monitor Resource Usage:

• Use Task Manager to monitor CPU, memory, and disk usage. High usage might indicate a specific application causing the problem.

Check for Malware:

• Run a full system scan using Windows Defender or a trusted antivirus program.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Serenajeans]

Thank you for your help. Boy, you plan on keeping me busy! I've run quite a few of the mentioned tests.

There are 2 main suggestions that were given elsewhere and saw it as a fix on several sights. It was having much to do with a problem with the auto updating? I believe it explained how to pause it and keep it paused so that you have to do updates manually. However, you won't have this problem.

The other suggestion was to update drivers. Heard that one before and last I checked they were fine but doesn't hurt to try a do-over.

Just wanted to mention these suggestions that turned out to be fixes for a problem similar to mine. I haven't tried them yet but have done many of the tests you suggested. I just wanted to add this for your information if this might help in thinking another way.

I will let you know. Thank you again!

[Hawks_Eye]

Hi @Serenajeans 

You are Welcome!

Thanks for your insight and patience.

If you need any assistance in future, you can always reach out to us. 😊😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Serenajeans]

Hi, thought I should get back to you after so long. Well, I've tried all you suggested. Thank you. I "thought" the problem had corrected itself with your help or the offending party had fixed it on the sly. However, it just began again. It's been quite awhile since happening but unfortunately it began again. It definitely has something to do with heavy illustrated, shopping type information being offered that requires scrolling. That seems to be where the problem is...

I'm no computer expert by far. I do pay attention to what makes sense with what I read and what I am experiencing. When I have a new problem the first thing I do is go to manufacturer's sights to look for same problems happening. I learned not to waste my time if it was being encountered by others!

It just seems that it is effected by heavily data filled sites with many services being relied upon at the same time and then when you begin to scroll, it usually will let you down the page for a bit but it will suddenly go into psycho mode. So, I'm sorry to say, I'm back at IDK?  But I do appreciated all your help!

Many, many thanks for the brain cells used in helping! Serena

[Kuroi_Kenshi]

Hi @Serenajeans,

Thank you for the response.

Try these steps:

Switch Browser for Testing

Try browsing those same sites in a different browser like Microsoft Edge or Google Chrome (if you were using Firefox). This helps rule out whether the issue is browser-specific.

Update Graphics Drivers (Manually)

Since the issue sounds visual (scroll lag, distortion, static), updating your graphics drivers directly from the manufacturer might help:

Press Win + X → Device Manager → Expand Display Adapters

Right-click your graphics card → Choose Update driver

Select Search automatically or visit Intel or AMD to manually download the latest.

Clean Boot Mode

Let’s disable all non-Microsoft services to see if a background app is causing this.

Type msconfig in Start → System Configuration

Go to Services tab → Check "Hide all Microsoft services" → Click Disable all

Go to Startup tab → Open Task Manager → Disable all startup apps

Restart your PC and test again

Adjust Windows Visual Effects

Press Win + R, type sysdm.cpl, and press Enter

Under Advanced → Performance → Click Settings

Choose Adjust for best performance, then try browsing again

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Serenajeans]

Hello Kuroi: Well, I have done all the steps you suggested. In the middle of one of them? The stuttering began...can't recall. I did update the Intel Driver from their site. There were a few other suggested drivers to be updated. Done.

I am hoping this takes care of it, going to check it out for a bit and come back and mark as accepted.  Thank you! Serena

[Kuroi_Kenshi]

Hi @Serenajeans,

Hello! Thank you for the update and for following through with the steps. It’s great to hear you were able to update the Intel driver and the other suggested ones.

Hopefully, that resolves the stuttering and freezing issues. 

Please take your time testing it out, and feel free to reach back out if anything else comes up,  we're here to help! 😊

Take care and have an amazing day ahead! 🚀

Best regards,

[Serenajeans]

Hello Kuroi!

Thank you for asking about my problem. I was hoping I could come back and mark accepted as it was fixed. However, after running all the usual tests, watching current problems, ongoing or new ones, just seem to have become more numerous. I've also noticed that there are MANY questions from users who are suddenly or have been dealing with same strange hiccups as I have. It's not just what I "think" I see people having problems with, it is in fact numerous problems everyone is having most notably for the last month. There are the long term ones such as myself but can't get 100% all the time. 

One thing I noticed everyone was thinking or saying was all the odd, ongoing and new lapses in use and especially much memory used, graphics, so forth. The general consensus is that the majority of problems are from the window 10's that haven't changed over to 11. So they believe and I kind of might believe that. From what was explained, it seems that in the background we have all these new functions getting ready or trying to be used for what they were created for...to use with windows 11. There have been suggestions of rolling back, cannot do at this point for win 10. It appears that there is only one solution, so "they" in the know think anyway, is to install new windows 11. I haven't heard anyone that has done it and had problems taken care of suddenly. 

There are many reports of BSOD, inability to use new computers, just purchased within few days! As far as I can ascertain, the problems seem to be so scattered and being given suggestions where all are at a loss other than buying a new computer! One person w/problems has same "isolated" problem on all family computers. So, with that and the rest of the info I took a look at just to check on the temp of problems, there are too many with no correlating suspect. The only thing all have in common is they are using windows 10. So, there we are as far as that goes. As far as my problems go, it is still mostly the stuttering of the sites, specific ones such as youtube. This is when I know I haven't gotten the problem fixed, needing to "see" and hear advice from others on there and as skim down the side bar to search more videos, it scrambles the whole thing into multiples of same video 10's of who knows how many times? I can reclaim my video watched, if I click on the box to fill whole screen. That kind of resets the 'one' video. When I return to the main site where all videos are available, it will do the stuttering. Tried to attach pic but can't do that either since it hasn't been shared w/cloud or computer.

Thanks so much, 

Will keep you informed

Serena

P.S. I thought it had been fixed for awhile but it was just that I hadn't been using the applications that cause the ramping up of usage throwing the entire system in to chaos! Just a little FYI.

[Kuroi_Kenshi]

Hi @Serenajeans,

Welcome to the HP Support Community! 

We're here to help you tackle that  malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,