• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion Gaming - 15-ec0101ax
Microsoft Windows 11

Dear Sir/Madam

Yesterday when I start my laptop it started very slow and ultimately it crashes up and blue screen error comes with pc rans into error and after it's completion it went automatic repair and diagnosing pc and after that it says pc into error and says whether you want to restart your pc and moves upto advanced option I tried both options in advanced options I tried all available options starting from startup repair, command prompt. Even I don't have have startup reserve point so that I can reload to that one. The last options come upto me is to reset the laptop even I tried the same with keeping my files and also by full clean both ran into problem and retrieve back to same blue screen saying you wanna restart or go to advanced option. In both cases of local reinstall from previous windows and cloud download ran into problem. 

Please provide me a solution for this because all my research is on the laptop and I will have to represent my research work to authority. Atleast provide me a windows setup so that I can do that or guide me through this all quantum qubits research work are on that. 

Please help me on  that. Hoping for reply asap

1 REPLY 1
HP Recommended

Hi,

Most likely the Hard Drive is failing and needs to be replaced.

If you have important work on the machine, I would remove the hard drive and attach it to a different computer with a USB to SATA adapter.

https://www.amazon.in/Lapster-Cable-Driver-Adapter-Cable/dp/B09F3PDDRF/ref=sr_1_3?crid=I0SVK20AJZ55&...

You can then move all your personal files from the drive . The first time you attach the drive to another computer and open the User folder on it, the folder takes a time to open. (even a few minutes)

 

I would then insert an M2 PCIe NVMe SSD of your desired capacity in the notebook. This will give a great boost to the everyday performance of the machine.

EX

https://www.crucial.com/compatible-upgrade-for/hp-compaq/pavilion-15-ec0101ax#ssd

 

Service manual

https://h10032.www1.hp.com/ctg/Manual/c06446633.pdf

Videos

https://www.youtube.com/@HPSupport/search?query=15z-ec000

 

Hope it helps,

David

Please click on yes for thanks
Please click on accept as solution if answered your question

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.