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HP Recommended
HP Pavilion x360 - 11m-ad013dx
Microsoft Windows 10 (64-bit)

My laptop's hard drive crashed and is inoperable.  I need to install Windows 10 on a new hard drive to replace the broken one..  Is there a way I can find out what the Windows 10 product ID for my old (broken) laptop was so I can reinstall Windows 10?  Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

The W10 product key is encrypted in your PC's BIOS.

 

You don't need it to reinstall W10.

 

Make a bootable USB installation flash drive with the Media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

Boot from the installation media, install W10 and after W10 has completed installing you can install the drivers and available software from your PC's support page.

 

HP Pavilion x360 - 11m-ad013dx Software and Driver Downloads | HP® Customer Support

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

The W10 product key is encrypted in your PC's BIOS.

 

You don't need it to reinstall W10.

 

Make a bootable USB installation flash drive with the Media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

Boot from the installation media, install W10 and after W10 has completed installing you can install the drivers and available software from your PC's support page.

 

HP Pavilion x360 - 11m-ad013dx Software and Driver Downloads | HP® Customer Support

HP Recommended

Fantastic!!  I didn't realize that was possible.  I really appreciate your help.  Thanks!!

HP Recommended

You're very welcome.

HP Recommended

Thank you very much for your reply - that is exactly what I needed.  I really appreciate the help.

Thanks again!

HP Recommended

Anytime.

 

Glad to have been of assistance.

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