Laptop is charging, and indicating it will turn on, but the screen is blank.

[simsnerd]

Hi, I've had my laptop (14-ep1000) for about 5 months now. It's a bit slow since I play games on it, it's not too nice but not very bad. Just today, my Google pages weren't loading so I decided to restart my computer just to get it loading again (I do this often to get stuff reloaded). I shut it off, let it sit, and then pressed the power button again. The power button turned white (indicating it was turning on), but no fans, or anything else ran. I tried to plug it in, but nothing was happening (the charger is working, it showed an amber colored light). What's wrong? Thanks to anyone who can figure this out, you're a lifesaver.

[Sneha_01]

Hi @simsnerd 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a laptop that is failing to boot properly, even though it shows signs of charging and the power button is lighting up. Based on your description, here are a few steps you can try to troubleshoot the issue:

1. Perform a Hard Reset

Sometimes a hard reset can resolve issues where the laptop isn't responding properly. To do this:

• Power off the laptop completely (hold the power button for 10-15 seconds to ensure it’s fully off).
• Unplug the charger and remove the battery if it's removable (you didn’t mention whether your battery is removable, so you can skip this step if it's not).
• Press and hold the power button for 30 seconds to discharge any residual power.
• Plug the charger back in (if you removed the battery, make sure it's plugged in).
• Try to turn the laptop on again.

2. Check for External Display Issues

It’s possible that your laptop is actually turning on, but the display isn't showing anything. Try the following:

• Connect your laptop to an external monitor or TV using an HDMI cable. This will help you determine if the laptop is booting, but the screen itself is faulty.
• If you see something on the external display, the issue might be with the laptop's screen or its internal connections (e.g., loose display cable or graphics card issues).

3. Check for LED Indicators

Pay close attention to any LEDs (like the charging light or other indicators on the laptop). Here’s what you should look for:

• Amber light typically indicates charging, but check if it changes to white when fully charged. If it's stuck on amber or blinking in a certain pattern, it could indicate a hardware problem, such as with the motherboard or power supply.
• No fan noise or movement may indicate an issue with the motherboard, power, or cooling system, which might be preventing the laptop from fully powering on.

4. Try Booting Into BIOS or Recovery Mode

If the laptop turns on (even without an image on the screen), you could try accessing the BIOS or recovery mode:

• Press the Esc, F2, or Del key repeatedly as soon as you power the laptop on (depending on your laptop’s brand, this could vary).
• If you can access the BIOS screen or recovery options, you may be able to troubleshoot further or even restore the system to a previous state.

5. Check for Hardware Issues

• Listen for unusual sounds (like beeping) when you try to power it on, which could be a hardware diagnostic code.
• Loose connections: If you recently dropped the laptop or it experienced a jolt, there could be a loose connection inside, especially with the display or power components. This would require professional diagnosis and repair.

6. Consider the Power Supply

Since the laptop isn't showing signs of power (like fan noise or screen lighting), there could be an issue with the power supply or motherboard. Sometimes, even if the charging light is on, the laptop may not be receiving the necessary power to boot. If you have access to another charger or power cable, try using that to see if the issue is related to the charger.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support