Laptop is not showing full model number.

[DebaratiSarkar]

Hello, I don't like to always flip my laptop and see it's model number. But when I go to settings and system info, for some reason instead of showing the full laptop name which is 15s-du2002tu, it just shows 15s-du2xxx. Can someone please tell me why it doesn't show the full name and just shows xxx ?

[Paul_Tikkanen · Accepted solution]

Hi:

That is because this is the new way that HP labels its products which makes it very difficult for us to help folks when they post the 15s-du2xxx for example and not the 15s-du2002tu, for which we can look up the product specifications.

Basically, the 15s-du2xxx is the model number for the entire series, and the 15s-du2002tu is the specific model number of your notebook within that series.

There should also be a product number listed for your notebook which according to the specs is 3C467PA#ACJ.

[DebaratiSarkar]

Also, is it possible for an HP authorized service center to change my laptops Intel BGA motherboard core  i3-1005g1 to i3-1115g4 by replacing the motherboard ? This includes generation change too.

[Paul_Tikkanen]

Since this is a peer-to-peer forum and we don't work for or represent HP, you would have to call HP customer service to see if that would be possible.

Contact HP | HP® India

If it is possible, HP will probably charge you more than you would pay for a new notebook with better hardware already installed.