• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-12-2016 08:45 PM

HP Recommended
Product: Pavilion 17 G6R30UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

My hard drive crashed so I installed a new SSD and did the USB boot thing to install windows 10 again.

 

All that went well but now in Devices and Printers and in Device Manager, my laptop is shown as "DESKTOP-A4NJ8VE" with a yellow triangle with an exclamation point inside it. When I check it out in Device Manager it says "Unknown Device" and the trouble shooter says it needs a device driver - but it cant find one.

 

Everything seems to be working ok so far (2 hours) so is this something I need to fix? If so, how?

 

Thanks in advance.  Larry

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-13-2016 01:54 AM

HP Recommended

Hi,

 

Please use following instructions to get missing hardware id's then post back:

   http://www.wikihow.com/Find-Hardware-ID

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎12-12-2016 09:51 PM

HP Recommended

Hi,

 

I don't concern about "DESKTOP-something" at all. For example one of my machines

 

      deskyop.png

 

The main concern is missing device(s). Do you have any missing device(s) ? If not then everything is ok then.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-12-2016 10:19 PM

HP Recommended

Thanks for the help! I dont know if anything is missing or not. Things seem to be working ok, but this has me worried. Here are what my screens look like.

 

devicemngr2.PNG

 

devicemngr1.PNG

 

 devices1.PNG

Was this reply helpful? Yes No

‎12-13-2016 01:54 AM

HP Recommended

Hi,

 

Please use following instructions to get missing hardware id's then post back:

   http://www.wikihow.com/Find-Hardware-ID

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-13-2016 04:39 AM - edited ‎12-13-2016 04:41 AM

HP Recommended

That did it! I followed those instructions, googled the hardware ID and found the correct driver. All is as it should be now.

 

Thanks!!!!!

 

 

ID.JPG

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.