Laptop is now in a Bitlogger key recovery loop.

[gwltang]

My HP Pavillion x360 laptop is now in a Bitlogger key recovery loop.

I have key in the correct recovery key and when the laptop restarts it just goes back to Bitlogger key recovery screen again.

Anyone has encountered this before?

Would need help badly.

Thanks in advance.

[VikramTheGreat · Accepted solution]

Hi @gwltang,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP Pavilion x360 laptop is now in a BitLocker key recovery loop. Sorry to hear about the issue. Please try the steps shared below and also the steps from the link, which will try and help in solving the issue for you.

BIOS Restore :
1) Shut down the computer, keep the  charger plugged in
2) Hold down the Windows and B buttons together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears.  
4) Follow the on-screen instructions and click on OK

BitLocker Recovery Link: Click Here

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[gwltang]

Hi VikramTheGreat,

Thanks for solution.

Not only is my problem solved, now I have better understanding how it works.

Very informative info. you have furnished.

[VikramTheGreat]

Hi @gwltang,

That’s awesome to hear — thank you for the kind words! I’m really glad the solution worked for you and that it helped you better understand how it all fits together. That’s always the best outcome — not just a fix, but clarity too.
 

If you ever have more questions, need help tweaking settings, or just feel like nerding out over tech stuff, feel free to reach out. I’m here for it.

Please click “Accepted Solution” if you feel my post solved your issue; it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support