Laptop is stuck in preparing automatic repair

[Jamie219]

I got it as a gift and it was used but it was never used much and I open it and it’s stuck on this loop of preparing automatic repair 

[Hawks_Eye]

Hi @Jamie219 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your laptop is stuck in a frustrating "automatic repair loop." This can happen for various reasons, such as corrupted system files or a problem with the hard drive. Here are some steps you can try to resolve this issue:

1. Perform a Hard Reset

• Hold down the power button until the laptop shuts off completely.
• Turn it back on and check if the issue persists.

2. Boot into Safe Mode

• Turn off the laptop and then turn it back on while continuously pressing the F8 or Shift + F8 key (depending on the device).
• Select Safe Mode with Networking if prompted.
• Once in Safe Mode, you can run System Restore or check for corrupted files.

3. Run Startup Repair

• When the laptop restarts, repeatedly press the F11 key to access recovery options.
• Select Advanced Options, then Startup Repair, and follow the instructions.

4. Check for Disk Errors

• If you can access Command Prompt (through Advanced Options > Command Prompt), type chkdsk /r and hit Enter. This scans and attempts to repair disk errors.

5. Perform a System Restore

• If System Restore points are available, you can restore your system to a previous working state. This option is found in the Advanced Options menu.

6. Reset the Laptop

• If none of the above works, consider a factory reset. This will erase all files and settings but can resolve persistent issues:
  • Go to Advanced Options > Reset this PC.
  • Choose to keep or remove your personal files and follow the steps to reset.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye