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‎03-21-2019 06:49 PM

HP Recommended
Product: LOT 33UA#ABA
Operating System: Microsoft Windows 10 IOT

I turned my computer on and the screen was blue and says initializing system restore. I have turned it off and on, taken the battery out for a week and when I turn it on same blue screen. Every “fix” I’ve found says to “hit start button” or go into “safe mode”. How can I do that if the blue screen won’t go away?!? Please help!!

1 person had the same question
1 REPLY 1

‎03-21-2019 09:04 PM

HP Recommended

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

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