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- HP Community
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- Laptop is stuck on blue initializing system restore screen t...

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03-21-2019 06:49 PM
I turned my computer on and the screen was blue and says initializing system restore. I have turned it off and on, taken the battery out for a week and when I turn it on same blue screen. Every “fix” I’ve found says to “hit start button” or go into “safe mode”. How can I do that if the blue screen won’t go away?!? Please help!!
03-21-2019 09:04 PM
Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.
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