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‎08-02-2022 08:08 PM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ed0056nr
Operating System: Microsoft Windows 11

For some time now my computer will force a restart with a blue screen, usually 4 or 5 times, and then the screen goes black and I have to shut it down.  At the same time my laptop overheats.  I've had 2 IT friends take a look and they see nothing wrong.  One of them told me Windows 11 causes alot of this, that he is having the same problem at work.  My warranty expired, of course,  just when this all started.  What should I do?  Thank you inadvance.  

1 REPLY 1

‎08-03-2022 05:25 AM

HP Recommended

Hello @GraduateMom 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

 

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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