Laptop not charging

[KDixon0987]

My HP ENVY 16 laptop has stopped charging around a month after I bought it. I don’t know if it’s the charger or the computer battery since during the test it died. I tried the charger in a similar port and it charged that different device but it won’t charge my computer. I’m concerned since I’m a college student so this really freaking sucks. And I don’t want to waste 75$ on a new charger when that may not even be the problem. What do I do?!

[Nal_NR]

Hi @KDixon0987,

Welcome to the HP Support Community. 

I'd like to help!

Let's try the steps below.

POWER DRAIN:

Please disconnect all the devices and cables connected to your computer including the power cable and then press and hold the power button for about 20 seconds connect the power cable back again and try to power on the computer.

CBR:

Press windows key and then followed by the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

You may also refer to the video URL below.

Click here to perform a Hard or Forced Reset on Your HP Notebook (Removable Battery)

Click here to perform a Hard or Forced Reset on Your HP Notebook (Fixed Battery)

Hope this helps! Keep me posted for further assistance.
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