Laptop popped and then caught fire

[mariakuv]

My son placed his laptop, which was powered off on his desk. We heard a loud 'pop' sound and our smoke detector began to ring.  The room was filled with smoke and the laptop began melting as well as the desk it was on top off.  Looks like one of the battery cells caught fire.  The laptop was not plugged into a power cord.  Please help,

[Dragon-Fur]

@mariakuv 

Welcome to the HP Community --

This is far outside of the scope and mission of our user Community.

I've sent a request for our Moderator team for review.

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[mariakuv]

Thank you I understand this may not be the scope of this community post but appreciate it being forwarded to the appropriate support!

[Dragon-Fur]

@mariakuv 

You are welcome.

Take care.

[Raj_05]

Hi @mariakuv,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm really sorry to hear about the situation with your son's laptop, and I understand that you must be feeling very concerned and upset right now. Your son's safety is the top priority in this situation. To assist you further, I kindly request the serial number of the laptop. This will help us better understand the device and provide guidance on how to proceed. Please share the serial number, and we will do our best to assist you promptly. Your safety and the safety of your family is of utmost importance.

Take care and have a good day.

Alden4
HP Support 

[mariakuv1]

Thank you I want to resolve this issue quickly. S/N#[Personal Information Removed]

[Raj_05]

Hi @mariakuv1,

Thank you for your response,

We have escalated this issue internally and awaiting an update. We will have the relevant team connect with you and help you with an update as soon as possible.

Alden4
HP Support