Laptop rebooting on heavy game

[Pinkbananas]

unfortunately the reboot problem come again at night, i dont know what the trigger was. the cpu and gpu heat was 80°C when its reboot 

[IT_WinSec]

Is the PC under active warranty ? When did you purchase it ?

[Pinkbananas]

Not under warranty anymore, it was around 2017

[IT_WinSec]

Thank you for the update.

I have re-read all the information from the start and also the latest updates. While it did look like a software issue issue initially, I am beginning to think it might also be overheating issue - however, 80 C should be fine for your videocard.

I guess you already checked this article.

• Just to confirm, it happens only (mostly) when the charger is plugged in (PC charging) ? While it is charging, the temperature is higher usually... some BIOS have options to have the fan always ON when charging in an attempt to downgrade the temp...
• Can you run > this hardware diagnostics here <  for Windows 10 and let me know the outcome ?

[Pinkbananas]

apparently i accidently install new driver for nvidia before, and i redid again. ( reinstall clean windows , update only from windows(still reboot), and then unplug and plug the charging in game again. and it worked again, it hadnt been rebooted since 2 days. but still the solution i only know is reinstall , and the unplug-plugin thingy to prevent that happen.

i run all the hardware diagnose with hp app or the other, and everythings were fine or work properly 

i am not sure if it is software failure cause the case only happen to me, might be there are software that are not compatable to my device .

[Pinkbananas]

update!!

the pc wasnt suddenly rebooted until , i update any driver from windows today. i can assume that i can update any driver neither from windows or out of windows source

i gonna try the uncharge and charge thing first , maybe it always work when the driver s are updated from windows. if not i will just reinstall clean windows and do it again... it´s really complicated but looks like i dont have any option

[Pinkbananas]

Update: 

the laptop rebooted suddenly after couple days working fine, i dont know what the cause was. i didnt update anything anymore.

i just feel like give up with this problem, this should be hardware failure either motherboard or driver is broken. and i am sure it will cost more than this laptop value if it going to be repaired .

 i will only use this for no game anymore. cause its a lot of trouble, and unclear cause. and thinking this is the lifespan of hp product

note: the fan has been cleaned 

[Pinkbananas]

I found, shrottle and overheat  is common problem for any hp omen laptop. I gonna try to undervolt and how it goes. Because when my laptop rebooted normally the temperature below 83°c (I guess normal). But the fan is really shrottling

[Riddle_Decipher]

@Pinkbananas I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

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