Laptop's battery explosion

[L1110]

Hello,

I'm writting to repport a serious incident with my laptop  hp 15S-FQ1124NS.

At night, I was awoken by a loud popping sound from the device. I discovered that the battery had become severely swollen, and the room was filled with smoke, creating a significant health and fire hazard.

Although the laptop is currently out of warranty, I believe HP should urgently review this situation due to the potential safety risk associated with your product.

I would appreciate your immediate assistance with the following:

Advice on safe removal and disposal of the swollen battery

Guidance on recovering or backing up the data from the laptop

A formal review of the incident and any support HP can offer, given the hazardous nature of the failure

I am happy to provide photos of the damage, serial number, and any other details you may require.

Please treat this as a priority safety issue and advise on the next steps as soon as possible. I cannot find any customer auplort number.

Kind regards

[Kuroi_Kenshi]

Hi @L1110,

I’m truly sorry to hear about what happened with your laptop battery, your safety is the top priority right now. Please ensure you keep the laptop away from flammable materials and do not attempt to power it on or charge it again. If possible, move it to a safe, non-combustible area and handle it with care.

We’re here to assist you right away and escalate this for you. I see this is your first time reaching out, thank you for trusting us to help.

Please send us the following details in a private message so we can get this case moving forward as quickly as possible:

• First Name:
• Last Name:
• Serial Number:
• Product ID:
• Contact Number:
• Full Address:
• Country:
• Pincode:
• Email:
• Best Time to Reach You:

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

We’re looking forward to helping you resolve this safely and get you back up and running. Please stay safe, and let us know if you need any guidance in the meantime!

Best regards,

[Max3Aj]

@L1110, Warm greetings from HP Community! 

Could you please share the requested details over the private message. we shall check and get this sorted for you. 

Warm regards,

Max3Aj