Laptop shuts down

[Lawal1]

I have clean and replaced the fan and thermal paste, but everytime I start the computer it shows this message and shutdown. I tried running the diagnostic test but it keeps shutting down while running the test. Everytime it shuts down, I have to start it myself. I moved to a more cooler location with temperature around 50 degrees but the issue is still the same.

[IT_WinSec]

Hello @Lawal1 

Welcome !

You have already performed quite an extensive troubleshooting and parts replacement. It may be a hardware issue or a BIOS issue.

Am I correct to assume that you cannot start the PC ?  If so, you need to have the PC serviced. You may bring the PC to a service center or ship it to there.

Here are locations of such centers in the USA >> https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

You may also reach to HP support department >> toll free number >> 1-(800)-474-6836

Hope this helps. Let me know how it goes

[Lawal1]

The laptop starts everytime I start it but it kept shutting down after few seconds  and display that message 

[IT_WinSec · Accepted solution]

@Lawal1 

OK, yes. Based on your description (what happens and what you have done already), I would advise you reach to HP or HP Authorized Service Center to repair the PC - the technicians should know better.

I hope it doesn't last too long. Let me know the final outcome and if you come across obstacles.

[Lawal1]

I was told I have to change the board that probably the thermal sensor on the board is bad.