Laptop still restarting

[mtbc]

Hi, I spilled some water on my keyboard last night, i turned it upside down and put a towel under it to catch water. I then used cotton pads while it was still upside down to soak up any water. I turned it on this morning and everything seemed to be working fine except the mousepad. I looked on hp support for some tips, downloaded the drivers and then restarted my laptop. It has now been restarting for more than 30 mins. Can you please advise?

[WAWood · Accepted solution]

@mtbc 

Turn the laptop OFF -- and do NOT turn it back ON!!

Spilling liquid on a laptop is the second-most damaging thing you can do to it (first is dropping it on a hard floor).

Here are some tips on dealing with liquid damage: http://www.makeuseof.com/tag/you-just-spilled-water-or-coffee-on-your-laptop-heres-what-you-should-d...

However ... it's most likely that SOME damage was done, regardless of how quickly you turned off the laptop and what you did afterward. The key problems are only the surface and almost certainly, more damage was done than that.

The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components.

And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) liquid spill damage is NOT covered under the warranty.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not give you the information you need, here is the general support link:

https://support.hp.com/us-en/contact-hp?openCLC=true

[WexyMaxy]

Then what to do with a laptop that doesn't want to stop from rolling dots 'restarting' at the boot part?