Laptop stuck at loading screen

[luceluu]

i have a HP Pavilion Laptop model 14-dv1629sa. My laptop overheated today and switched off. I’ve been trying to switch it on but the laptop keeps showing me the “Please wait” loading screen. After that It says that it will help me restart the laptop but then it goes back to  the “Please wait” loading screen. I’ve tried holding the power button to switch it on and off but it shows “Preparing automatic repair”. I’ve even tried F11 but is not showing me the “System recovery”. It’s just been looping for the pass two hours. 

[zoey7886]

@luceluu, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Startup Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Power Cycle:

• Disconnect all external devices (printers, USBs, etc.).
• Remove the battery if possible and unplug the laptop.
• Press and hold the power button for 15-20 seconds to discharge remaining power.
• Reconnect the battery, plug the laptop back in, and try to power it on.

Boot into Safe Mode:

• Power on the laptop and immediately press the F8 key repeatedly.
• If successful, select Safe Mode with Networking from the Advanced Boot Options.

Use HP Hardware Diagnostics:

• Press Esc immediately after turning on your laptop.
• Press F2 to open HP Hardware Diagnostics.
• Perform System Tests to check for hardware issues.

Startup Repair:

• Start your laptop and repeatedly press the F11 key.
• Select Troubleshoot > Advanced options > Startup Repair.

System Restore:

• If the above steps don’t work, use F11 to reach the Troubleshoot menu.
• Select Advanced options > System Restore.
• Choose a restore point before the issue occurred.

Reset Your PC:

• Use F11 to access the recovery environment.
• Select Troubleshoot > Reset this PC.
• Choose Keep my files (if you want to retain personal files) or Remove everything.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[luceluu]

I can’t remove the battery out, but I will follow these steps.

Thanks 

[zoey7886]

@luceluu, please try it at your convenience and let me know how it goes!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[luceluu]

Hi I tried all these steps but my laptop doesn’t take me to the blue troubleshoot menu. It just shows that it’s going to restart but it doesn’t. It’s always on a loop every time I switch it on. I can’t take the battery out because I don’t know how to and I also don’t have the tools. I’m not sure what is wrong with my laptop. 

[Kuroi_Kenshi]

Hi @luceluu,

Thank you so much for letting me know, I really appreciate you trying all the steps so far.
I understand how frustrating this is when the laptop just stays stuck in a restart loop and won’t reach the blue recovery menu.

Let’s try a few more steps together:

Force a Hard Power Reset (Integrated Battery)

Since the battery is built-in:

Make sure the laptop is unplugged.

Hold the power button down continuously for at least 30–60 seconds.
(Hold it longer than usual, this sometimes forces a deeper power drain on laptops with sealed batteries.)

Plug the charger back in, then try powering it on again.

Try ESC + F2 (Diagnostics)

Power the laptop off completely.

Power it on and immediately tap the ESC key repeatedly, a Startup Menu should appear.

If you see this menu, press F2 to run the HP Hardware Diagnostics.

Run system tests and hard drive tests to check for damage from the overheating.

If your drive is damaged or corrupted, this will help confirm it.

Try Bootable Recovery USB

If the laptop won’t reach the Windows recovery menu on its own, you can create a Windows 11 installation USB on another computer:

On another working PC, visit Microsoft’s official page: Create Windows 11 Installation Media

Follow the instructions to make a bootable USB (you’ll need an empty USB drive, at least 8 GB).

Insert the USB into your laptop.

Power it on and press ESC repeatedly, then choose F9 Boot Device Options and select the USB.

When the Windows Setup screen appears, choose Repair your computer (bottom left) instead of installing Windows, this should bring up the recovery tools.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,