Laptop stuck on black screen during BIOS update, unable to shut off.

[kekmoe]

A while ago I posted a question about my laptop frequently shutting itself off into sleep mode, unable to start back up without using a hard reset.

The answer I received was that I could update the BIOS and graphic cards drivers. When I tried to update all my driver using the HP Support Assistant, I had to restart the system for the BIOS to update.

After the restart there was an information screen that I didn't have enough time for to read, since it switched to a black screen, where it has been stuck on for a while with fans spinning loudly. After consulting online I tried to switch it off, but the laptop stays on nevertheless.

What should I do?

[Riddle_Decipher]

@kekmoe

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand there's an excessive noise from the fan and the device is stuck on a black screen,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Any recent hardware or software changes made to your PC?

While you respond to that, here's what you need to know,
Click here to work on the black screen issue and then use the below steps to fix the fan:

• Updating your Notebook computer BIOS
• Keeping notebook air vents clear and clean
• Increasing the efficiency of the notebook to reduce heat
• Using Windows Task Manager to identify corrupt processes
• Selecting power save settings to shut off your computer when it is not in use

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[kekmoe]

Hi, thanks for the reply!

It happened after I tried to update everything using the HP Support Assistant. After it said it would update the bios, the screen went black and the fans were blowing hard. I was unable to shut off my laptop, so I briefly ejected the battery. After that it started back up like it used to.

But now I have the same problem I had before I tried to update the BIOS, which is the random shutdowns without indication or reason. It mostly happens when I touch my laptop, or plug something into the usb. The screen goes black, and the power button starts blinking, with no way to start it back up without hard resetting.

To my knowlegde it started to happen seemingly at random, not after an update.

[Riddle_Decipher]

@kekmoe

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

If the device shuts down or restarts when you touch it, this could be a hardware malfunction,

And I recommend you Contact HP to have the device repaired or replaced:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[APDLondon]

Did you ever get a sensible solution to this? I have exactly the same issues,