Laptop stuck on preparing auto recovery window, memory test and Hard disk test passed,

[Biniam]

Hp model number 15-da0053wm recently tried system restore after restart, window run in to a problem, quick Hard disk and memory test passed, when I try to install new windows 10the hard disk not found and can’t do anything. How do I make the Hard disk discoverable, is their a bios fix to do so that will enable me to install new OS 

[KrazyToad]

@Biniam

May I know how are you reinstalling the Windows? Are you using the HP Recovery Media?

I suggest you restore the BIOS back to defaults and that might help

1. Turn off the computer and wait five seconds.

2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.

3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.

4. Press F10 to Save and Exit.

5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?

6. Follow the prompts to restart your computer.

Then try reinstalling the Windows OS. If the issue persists, try reseating the hard drive before contacting HP to order the Recovery Media to perform a complete System Recovery

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

You can refer to this Link: https://support.hp.com/sk-en/document/c01443463

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Biniam]

It turns out installing windows 10 from a usb drive was not possible and I tried system restore and now the laptop is fine, restored it back to earlier time and that fixed my problem. But how do I reset the 1TB Hard drive so that I can install the OS aka win10 is I don’t know, I am a technician I would like to know for future use 

thanks for the reply

[KrazyToad · Accepted solution]

@Biniam

I'm glad you got this issue sorted out

To install the OS you need to boot from a Bootable Recovery Media. You cannot plug in a USB drive and try installing Windows.

If you do not have the Recovery Media, please contact HP Support to order one or you could use the HP Cloud Recovery

You can refer to this Link: https://support.hp.com/in-en/document/c06162205

Thank you