Laptop will not import photos from camera or sd card

[Charlotte62]

When I put an sd card in the slot, or attach the camera by it's cable, the photo app opens as normal, showing all the photos that are there to import. However, I am unable to tick the ones I want to import, nothing happens. And then the app just closes down. I thought it might be the sd card, but it has now happened with 2 different cards.  Then things got worse, now it says it cannot detect any device to import from when I put the sd card in. 

It still imports absolutely fine from my phone.

[The_Fossette]

@Charlotte62,

I reviewed your post and I understand that the SD card is not getting detected on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/ca-en/document/c03453320

NOTE: The article is for Windows 8 operating system however the steps are the same for Windows 10.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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