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‎07-12-2025 10:44 AM

HP Recommended
Product: HP 14 inch Laptop PC 14-ep2000 (B31THAV)
Operating System: Microsoft Windows 11

Laptop will not reset to factory 

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1 REPLY 1

‎07-15-2025 12:47 AM

HP Recommended

@Sphill, Welcome to the HP Support Community! We're stoked to have you on board! 

 

Could you please elaborate on what's happening with your unit? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

Meanwhile, you may refer to this guide; HP PCs - Reset the computer | HP® Support

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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