Laptop will not turn off

[Melbro2]

Hi, this laptop has stopped turning off after the last W.10 update. The power button has to be held to operate.

I'm an Insider but haven't had any issues since June 2015 when this occurred before on just this pc.

Firstly, am I alone or are others experiencing the same? And does anybody have a cure please?

It was addressed by HP once the W.10 OS became official so its strange that its reoccurring.

Regards 

[A4Apollo]

Hey there! @Melbro2, Thanks for stopping by the HP Support Forums!

I understand you have issues shutting down your laptop after the windows 10 update.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Please provide the product number of your PC to assist you better.

As you mentioned you have issues shutting down your laptop after the windows 10 update.

Try the steps recommended below.

Try restoring the BIOS to default and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

To perform a power reset on a laptop with a sealed or non-removable battery, use the following steps:

1.Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3.Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4.Unplug the AC adapter from the computer.

5. For most laptops, press and hold the Power button for 15 seconds to reset.

Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.

7.Press the Power button to turn on the computer.

8.If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

9.After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

10.Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.
 

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left-hand pane.
 
In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and shutdown the notebook by right click the Start Menu icon, select Command Prompt (Admin) and click ‘Yes’ to the uac prompt.

Restart your PC and try updating the BIOS and chipset drivers on your PC using HP support assistant and check if it helps.

Refer this article to know more information about using HP support assistant.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Melbro2]

Thanks. Will hold these remedies on file. The moment I asked the communities it repaired itself. A week has gone by without incident. I see others saying similar things on the Insider's forum so it is or has been a W.10 issue.

Cheers

[A4Apollo · Accepted solution]

@Melbro2, thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned the PC repaired itself and it is working fine now.

I'm glad to know that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Corporationsuck]

Or... or.. or... hear me out here... 

Maybe HP could take some of your hundreds of billions of dollars to design a power switch that turns the computer off when you hit off? Just a thought...