Laptop won’t boot up, not even for recovery menu

[Asad5667]

Earlier today, I was gaming using GeForce Now, playing Rust. Randomly, my computer crashes and every time I tried to reboot it, it didn’t work

On my screen was an error code: “log file: d/windows/system32/logfiles/srt/srttrail.txt”

I tried restoring my system: didn’t work, it kicked me out and I couldn’t even get far when I tried resetting the PC after

Then... my laptop suddenly turned off and now I can’t even boot it up, period.

Now it tells me “The selected boot device failed. Press <Enter> to continue.”

I press enter and all it does is turn it off and it’s just an endless cycle

Can someone please help me? I found it EXTREMELY hard to contact HP. I can’t even seem to get into contact with a real agent and it’s extremely frustrating!

I paid a SUBSTANTIAL amount of money for this laptop and I desperately need it for school and work, I have no other way of doing my online work during this pandemic without it.

[Lil_Boy_Blue]

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

Your description suggests a failed/failing HDD, which would need replacing and all software re-installing.

https://support.hp.com/gb-en/product/hp-pavilion-14-ce0000-laptop-pc/20283999/model/21910711/manuals

http://partsurfer.hp.com/Search.aspx?searchText=4AN23UA

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This may require another PC. Find and Download your .iso from…
https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

If in doubt please ask.

[Asad5667]

I did the tests, and all but the memory tests failed.

The hard drive ones, both extensive and quick failed.

Now, I want to exhaust ALL methods possible since every repair shop near me is closed because of the pandemic, and I don’t have much time before I start getting work again. My teachers have agreed to give me the week to get my laptop fixed, nothing longer than that. I’m in a desperate situation right now and I am really hoping that nothing is broken.

My biggest question is “Why and how?”

I was literally doing the same things I do every single day on my laptop and it randomly crashed and then becomes unusable? I wasn’t even doing anything intensive on both the hard drive and the memory

I am looking to use the cloud recovery tool, but I’m somewhat confused by the tutorial HP made, is it possible to do a brief walkthrough of what I need to do the recovery and how to do it?

[Lil_Boy_Blue]

Hi

"

I did the tests, and all but the memory tests failed.

The hard drive ones, both extensive and quick failed.

"

So the memory passed test?     YES / NO

Hard Disk Drive failed test?         YES / NO

So replace the Hard Drive.  Buy a new one.

Make at least an install USB.   https://www.microsoft.com/en-us/software-download/windows10

Create Windows 10 installation media

To get started, you will first need to have a license to install Windows 10. You can then download and run the media creation tool. For more information on how to use the tool, see the instructions below.

Download tool now

Then re-install all your software.   If in doubt please ask.