Laptop won't start

[meowtastic]

Hello all! My HP Spectre 360x unfortunately won't start up. I'm running Windows 10.

When I started up, Windows gives me the blue 😞 screen telling me an error happened. The code is CRITICAL_PROCESS_DIED. HP's automatic recovery doesn't work either.

A few things happened earlier today before this:

- I was playing a game. It froze, and Windows locked up, so I had to hold the power button to turn it off. 

- When I turned it back on, the network connection wasn't working at all. I couldn't detect or connect to any networks. I tried to fix it in various ways - Windows troubleshooting, uninstalling & reinstalling drivers, even System Restore. Nothing worked. A note - I think there wasn't actually a wireless adapter (?) in the driver list. Not sure, though, I can't check now. 

- I tried to go into the BIOS menu to see if there might be any relevant options there. Nothing - but I did change the option to report battery time instead of just life. After that, however, my laptop wouldn't start. 

I've tried tons of things to fix it, to no avail - System Restore (fails), booting in safe mode (fails), Windows's Startup Repair... Currently I'm backing up my files, which is taking a while because I have a lot of them. I'd really like to avoid reset if possible - is there something I've missed? 

[Echo_Lake]

@meowtastic

Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[meowtastic]

Dear all,

I ended up resetting the system, and it's back to normal. My files are backed up fine - I didn't use the HP tool, because it took rather long & would crash when I selected too many things... so I just moved files from my hard drive to an external hard drive using the command line.

Ah well! My laptop is happily back to normal - just need to reinstall stuff and sort through my backed-up files.

[Riddle_Decipher]

@meowtasti That's awesome, I'm glad resetting the device did the trick,

If you need anything else, feel free to write to us any time,

And If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.