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‎03-19-2023 07:12 AM

HP Recommended
Product: HP ENVY x360 - 15-cp0598sa
Operating System: Microsoft Windows 11

Hello, 

I had my screen replaced and ever since my laptop won't switch off. I have to touch the power button to proper switch it off. If I don't do this, the laptop starts to overheat itself. Also touch screen is not working anymore. 

It feels like there is a wire issue inside close to the power button, but Curry's, Cex and other 'valid' computer shops don't want to take a look at it.

Kindly advise, thank you

 

 

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