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Locked

‎04-01-2019 08:23 PM - last edited on ‎04-01-2019 08:30 PM by Retired

HP Recommended
Product: HP Pavilion 15-au020wm (ENERGY STAR
Operating System: Microsoft Windows 10 (64-bit)

I am locked out. Cant recall password. I am disabled and typing is difficult, can someone call me[edit] would greatly be thankful!!!!

2 REPLIES 2

‎04-02-2019 05:20 PM

HP Recommended

@Youngbloodtd

 

Welcome to HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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‎04-03-2019 05:30 AM

HP Recommended

Thank you for the guidance, I will do my best to abide by community rules.

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