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HP Recommended
Pavilion 14
Microsoft Windows 10 (64-bit)

My laptop restarted without warning a number of times, following the blue error screen with the " : (  " face.

 

Usually, turning it off and on again a couple of times resolves the problem. Today it would not restart, only loading the black startup screen. I ran the scans and got the Long DST failure ID: 9U12SK-8TAA9G-MFPUQK-61E503.

 

It has now restarted - I'm using it to type this! Does anyone know what is happening to my computer?

 

Thank you!!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@datasoong 

 

That error code means your drive is failing.  It could last a week or more; it could die tomorrow -- no way to know. It needs to be replaced.

Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

 

 



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2
HP Recommended

i heard people can fix it by the following the official guide from the windows site. this is the link. https://www.windowscentral.com/how-troubleshoot-blue-screen-errors-windows-10

 

however i was one of the very few for who this didnt work. i tried following steps from many blogs but it didnt work. 

in twitter a site called 25dollarsupport.com messaged saying they can fix it and  they actually did. id suggest you to try the steps mentioned in the official site.if that  doesn't work , you can rely on the site i mentioned. im sure they ll get it fixed for you.

HP Recommended

@datasoong 

 

That error code means your drive is failing.  It could last a week or more; it could die tomorrow -- no way to know. It needs to be replaced.

Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

 

 



I am a volunteer and I do not work for, nor represent, HP
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