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HP Recommended

I have a HP laptop 15-dy2xxx and it was recently attacked by a virus, when I found out it was too late for an antivirus. Now am suspecting my laptop was greatly influenced because it wont install any new programs. I have tried reinstalling my windows Operating system but it says no drivers available, I contacted a guy online and he recommended  installing the motherboard drivers, problem is I cant find them on the HP website. I do not want to look for them elsewhere. Where can I get drivers for HP 87FE?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

For your PC in order to install Windows, you need to install the Intel storage controller drivers so Windows can find the drive.

 

I have zipped up and attached the Intel storage controller drivers you need below.

 

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

 

Click Next, and Windows should install.

 

Then you can install the rest of the drivers you need from your notebook's support page:

 

HP Laptop PC 15-dy2000 Software and Driver Downloads | HP® Support

View solution in original post

3 REPLIES 3
HP Recommended

For your PC in order to install Windows, you need to install the Intel storage controller drivers so Windows can find the drive.

 

I have zipped up and attached the Intel storage controller drivers you need below.

 

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

 

Click Next, and Windows should install.

 

Then you can install the rest of the drivers you need from your notebook's support page:

 

HP Laptop PC 15-dy2000 Software and Driver Downloads | HP® Support

HP Recommended

Hi, thanks for the help. It took me a while to understand what you meant but it got it. I have now successfully installed windows on my PC. Thanks a lot.

HP Recommended

You're very welcome.

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