-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Looking for the file to fix the unknown device error in Win ...

Create an account on the HP Community to personalize your profile and ask a question
09-23-2026 02:56 PM
Hello.
I need the file to correct an Unknown device issue. The device id is ACPI\VEN_HPIC&DEV_0003. I've looked all over to find it but can't find a simple download site. I found driveridentifer- setup.exe but Guardio found it was virus infected.
Any help is greatly appreciated.
Thank you,
Tony P.
Solved! Go to Solution.
Accepted Solutions
09-23-2026 03:02 PM
Hi, Tony:
You need this driver for that device:
HP 255 15.6 inch G10 Notebook PC Software and Driver Details
09-23-2026 03:02 PM
Hi, Tony:
You need this driver for that device:
HP 255 15.6 inch G10 Notebook PC Software and Driver Details
09-24-2026 04:42 AM
That hardware ID corresponds to the HP Application Enablement service. Skip third-party sites—download the official "HP Software Framework" or run HP Support Assistant directly from HP’s site to install it safely.