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‎09-19-2020 09:47 AM

HP Recommended
Product: pavillion 15
Operating System: Microsoft Windows 10 (64-bit)

I am a computer illiterate teacher who just needs her laptop to work the way it used to.  An update installed and now my computer seems to reboot every night and I "lose" everything.  

-my quick access files are all empty, so where I would normally go pull up documents, pictures, etc. there is nothing.

-when I try to click on Onedrive files, it says they've moved.  It seems like maybe to C drive?

-all of the extra fonts that I've installed disappear every night and I have to reinstall them

-when I go down to my little window and pull up apps, they are all there, but when I click on them, they don't do anything.

I don't even know where to begin to try to figure this out, but hopefully someone who knows a little more about computers does.  Please help me!

1 REPLY 1

‎09-19-2020 09:58 AM

HP Recommended

@kindieteacher22 

Unfortunately, this is not a new issue with Win10 Windows Updates.

Read this: https://www.howtogeek.com/658194/windows-10s-new-update-is-deleting-peoples-files-again/



I am a volunteer and I do not work for, nor represent, HP
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