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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Losing files, apps, fonts every night after update

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09-19-2020 09:47 AM
I am a computer illiterate teacher who just needs her laptop to work the way it used to. An update installed and now my computer seems to reboot every night and I "lose" everything.
-my quick access files are all empty, so where I would normally go pull up documents, pictures, etc. there is nothing.
-when I try to click on Onedrive files, it says they've moved. It seems like maybe to C drive?
-all of the extra fonts that I've installed disappear every night and I have to reinstall them
-when I go down to my little window and pull up apps, they are all there, but when I click on them, they don't do anything.
I don't even know where to begin to try to figure this out, but hopefully someone who knows a little more about computers does. Please help me!
09-19-2020 09:58 AM
Unfortunately, this is not a new issue with Win10 Windows Updates.
Read this: https://www.howtogeek.com/658194/windows-10s-new-update-is-deleting-peoples-files-again/
I am a volunteer and I do not work for, nor represent, HP