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HP Recommended
Pavilion g6 C6P02UA#ABA
Microsoft Windows 10 (64-bit)

After a recent windows 10 update, I noticed that my speaker volume is lower than usual. Is there any way to fix this?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

The latest W10 update messed up the audio in almost every one of my HP business desktops and notebook PC's.

 

I had to reinstall the audio drivers to get everything to work right.

 

Two of my PC's do not have W10 audio driver support.

 

For my HP 350 business notebook, I had to reinstall the W8.1 IDT audio driver, which restored normalcy.

 

For my HP dc7800 business desktop, I had to reinstall the W7 Soundmax audio driver, which restored normalcy.

 

Your notebook does not have W10 audio drivers either.

 

So, here are two recommendations for drivers I have...

 

First, create a system restore point in case these drivers make a bad situation worse, and then you can revert to your current status.

 

Then reinstall the W8.1 audio driver from your notebook's support page and restart the PC

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp59501-60000/sp59620.exe

 

If that doesn't fix the problem, try this IDT audio driver from a newer model notebook (15t-j100) that has the Beats Audio.

 

Install and restart the PC.

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

6.10.6491.0 Rev.     Sep 30, 2013

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

View solution in original post

7 REPLIES 7
HP Recommended

Hi:

 

The latest W10 update messed up the audio in almost every one of my HP business desktops and notebook PC's.

 

I had to reinstall the audio drivers to get everything to work right.

 

Two of my PC's do not have W10 audio driver support.

 

For my HP 350 business notebook, I had to reinstall the W8.1 IDT audio driver, which restored normalcy.

 

For my HP dc7800 business desktop, I had to reinstall the W7 Soundmax audio driver, which restored normalcy.

 

Your notebook does not have W10 audio drivers either.

 

So, here are two recommendations for drivers I have...

 

First, create a system restore point in case these drivers make a bad situation worse, and then you can revert to your current status.

 

Then reinstall the W8.1 audio driver from your notebook's support page and restart the PC

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp59501-60000/sp59620.exe

 

If that doesn't fix the problem, try this IDT audio driver from a newer model notebook (15t-j100) that has the Beats Audio.

 

Install and restart the PC.

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

6.10.6491.0 Rev.     Sep 30, 2013

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

HP Recommended

Thank you so much. This worked

HP Recommended

You're very welcome.

HP Recommended

Just wanted to let you know that this worked on an Envy 17 j184na Notebook. Had a big Windows update (Creator edition) and the sound went low and tinny. Thanks for the help!

HP Recommended

Anytime.

 

Glad that driver worked for you too.

HP Recommended

My pc model is 15-bs540tu I had  a window reinstallation and I have encountered similar of sound .will it help in my case 

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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