Machine Check Exception reset

[IT_WinSec]

Hello @mike5454

Since this is company owned device, please reach to your company's IT helpdesk or the IT engineer who supports the devices. Ask them for further assistance, for Windows reinstallation (reimage).

With regards to your data - if you do not have a backup stored somewhere, here are some instructions with options to access the data stored on the HDD - no guarantee it will work  >the instructions will not work if the drive is encrypted< .

You will need :

- either 1 empty/blank USB thumb drive

- Linux based operating system - free to download - e.g. Ubuntu or Linux Mint

You can directly download Ubuntu Desktop from Ubuntu's web site:

Download the x64 ISO > https://www.ubuntu.com/download/desktop

Once ready, you need to write the ISO to make a bootable media (e.g. bootable DVD or USB drive). Here is how:

How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

When ready with the USB drive:

* Ensure Secure Boot is disabled

* Ensure Legacy mode is enabled

* Save the UEFI/BIOS changes.

(if applicable for your model) Details>> http://support.hp.com/us-en/document/c03653226

Eventually, please, shutdown the computer using the power button.

Insert the Ubuntu USB thumdrive prepared previously

Power on the PC.

As soon as you press the power-on button, immediately start hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

Choose F9 to open Boot options. Select the thumb drive as boot option.

Follow the on-screen instructions to run Ubuntu (not install it but try it).

Ubuntu should load. You can try to see if it will be able to mount your existing HDD. If possible, you may be able to browse your files and copy what is necessary to a online Cloud storage service or to another device.

Hope this helps.

[LE1902X]

HP COMPAQ 8100 ELIT SMALL

ERROR-

Suddenly myPC shut down and when I try to start it I m getting error- `your pc ran into a problem and needs to restart` and Machine Check Exception and then restaring itsef or freezing. at the end i cannot start laptop. Has anyone know what should I do