Main power button

[Legacy_95]

Here's the URL https://pastebin.com/BfMW5PPn

[IT_WinSec]

Hello,

Did you have the time to update the drivers and the BIOS ?

Thank you for the Autoruns log file.

Considering the information I saw, I can offer you few suggestions to try - please, try them one by one and test after following each of it, so that you see which one helped. If it helped, don't follow the rest of the steps

Take your time, prepare for long reading and follow the steps

OPTION 1 - SUGGESTION 1

Adjust Intel MEI setting as per these instructions here >> https://turbofuture.com/computers/HP-Laptop-Wont-Shut-Down-Solution. Eventually restart Windows and test if you can successfully shut it down.

OPTION 2 - SUGGESTION 2

Downgrade Intel MEI version from the latest to 9.5 (rollback to previous version) - you probably have version 11

>> 9.5 >> https://downloadcenter.intel.com/download/23091/Intel-ME-9-Management-Engine-Driver-for-Intel-NUC

Here are instructions how to downgrade it to version 9.5 and make Windows keep this version (not update it):

>> https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Shutdown-issue-on-Windows-10/td...

>> https://merabheja.com/rollback-intel-r-management-engine-interface-driver-in-windows-10/

OPTION 3 - SUGGESTION 3 - ensure Intel VT - virtualization is enabled in BIOS

1. The next thing you can do is go into the BIOS (UEFI).

You need to restart the computer and enter the BIOS (for me I hit ESC and then F10 at the HP screen) >> https://www.youtube.com/watch?v=GSN0qzXayUY

2. While in the BIOS, there is an 'Advanced Options' tab

3. In this section there should be a line for 'Intel Virtualization Tehnology' and it will say enabled or disabled.

4. Make sure you change the option to 'ENABLED'; then SAVE and EXIT from the BIOS.

5. Restart the PC and try again

Let me know how it goes.

[Legacy_95]

Everything is going well so far... But yesterday(just yesterday) it stayed on this and i had to force shut down it.

[Legacy_95]

The shutdown screen keeps happening recently

[IT_WinSec]

Hello @Legacy_95 

Please, be clear with your answer - I am afraid I suggested it twice before but I did not receive an answer :

1. Did you update your BIOS and drivers ?

2. Did you adjust the settings or downgrade the Intel MEI ?

3. You may try Windows 10 repair by running DISM and SFC -

3.1 While connected to the Internet, in a Command Prompt CMD with admin rights, please run :

DISM /Online /Cleanup-Image /RestoreHealth

and hit [ENTER]

3.2 Eventually, run in CMD this command >> SFC.exe /scannow

Here are details >> https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

Let me know if any difference

[Legacy_95]

I did everything except for the Drivers update. I just want to ask if i have to update everything here? What if my laptop doesn't have a graphics card?Every single drivers?

[IT_WinSec]

Yes, please update them all - most important should be the chipset, however.

So, you did update BIOS, adjusted Intel MEI settings, downgraded Intel MEI to v 9.5 , adjusted BIOS settings , repaired Windows via DISM/SFC, etc  , did you ? Any improvement so far ?