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‎08-08-2022 05:07 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-eu0000 IDS Base Model
Operating System: Microsoft Windows 11

I have a few issues with current BIOS revision.

1. TPM causes stuttering every min for about 5 secs. (No BIOS was released from AMD to resolve this) I had to disable TPM to stop the stuttering.

2. Bug in the power management causes the SSD to stop working. Not sure if the drive is told to go to sleep and not waking up. I tried every power option to disable. Still causes either a soft lock, hard lock, or BSOD.

3. Bug in graphics driver. Lots of random screen flickering and crashing of graphics drivers.

4. SSD becomes vary slow and problem worsens when on battery power. Takes 30 secs to a min to open PDFs, word documents, text files, pictures, etc. Programs open instantly, but files do not.

 

I have tried reinstalling the Windows 11 over 10 times, Installed Windows 10, tried various different BIOS revisions, various different versions of graphics, network, NVMe, and sound drivers. Nothing seems to resolve these main issues.

Category:
8 REPLIES 8

‎08-08-2022 05:53 AM

HP Recommended

Hello @OS12TR 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

These instructions require Window 11 version 21H2 (64-bit) or later 

 

(1) Remove <all> graphics drivers/artefacts with Display Driver Uninstaller DDU

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

 

(2) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.07 Rev.A20.4 MBMar 20, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Install/Update

AMD High-Definition Graphics Driver

30.0.13036.2 Rev.E708.6 MBJan 12, 2022Download

Realtek High-Definition (HD) Audio Driver

6.0.9305.1 Rev.E86.6 MBMar 22, 2022Download

 

(6) Reboot and test <graphics card> again. Start gaming ...

(7) Please report your results

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‎08-08-2022 06:41 AM

HP Recommended

 

(1) Remove <all> graphics drivers/artefacts with Display Driver Uninstaller DDU

Completed in safe mode

 

(2) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.07 Rev.A20.4 MBMar 20, 2022Download

(3) Reboot

(4) Let BIOS be installed until it's completely done !

Same version as what is already installed. Reinstalled again anyways.

 

(5) Install/Update

AMD High-Definition Graphics Driver

30.0.13036.2 Rev.E708.6 MBJan 12, 2022Download

Realtek High-Definition (HD) Audio Driver

6.0.9305.1 Rev.E86.6 MBMar 22, 2022Download

Completely uninstalled and reinstalled after running DDU

 

(6) Reboot and test <graphics card> again. Start gaming ...

I don't use this laptop for gaming. Screen flickering happens the most when typing in Microsoft Word.

 

(7) Please report your results

 

Same problems as before. Stuttering with TPM enabled and screen flickering still persist. Opening files when on battery power still takes 30 seconds to a minute to open.

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‎08-11-2022 05:20 AM - edited ‎08-11-2022 05:22 AM

HP Recommended

Still having the same problems as before. Right clicking causes explorer to stop responding for 30 secs. Opening any picture, txt, word doc, pdf, excel spread sheet, power points, or any files other than .exe causes the laptop to hang for 30 secs or longer regardless if on battery power or not.

 

TPM still causes intermittent stuttering. I just disabled it in the BIOS for now as none of the BIOS revisions seems to fix the issue.

 

I did notice that if I have an external monitor, keyboard, and mouse connected and the laptop's display disabled, then the issue is gone. I am thinking the screen flickering and opening file issues are related to the display drivers. All version on HP's website and AMD's website do not resolve the issue and AMD's driver's causes the laptop to BSOD.

 

Any help from anyone would be greatly appreciated.

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‎08-11-2022 08:49 AM

HP Recommended

Hello @OS12TR 

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | @HPSupport
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | @HPSupport
youtube.com/watch?v=14GKIpGPNRM
Chapters: 00:00 Introduction 00:18 Download and install UEFI 00:33 Launch UEFI 00:57 Run Symptom Tests 01:20 Run System Tests 01:20 Run Component Tests 01:49 Contact HP with Failure ID This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that
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‎08-11-2022 10:39 AM

HP Recommended

I ran all UEFI test available.

Processor: PASSED

System Board: PASSED

Memory: PASSED

AC Adapter: PASSED

Primary Battery: PASSED

Storage drive: SMART: PASSED Short DST: Warning

 

I have a Samsung EVO 970 Plus 1TB installed.

I downloaded and installed Samsung Magician. I updated the software to the latest version.

I updated the firmware on the drive since it was not updated to the latest.

I ran a short scan: PASSED

I ran an extended scan: FAILED

I checked the SMART: ALL PASSED

I checked drive details: No compatibility issues found.

I ran an error check with windows 11 built in tool: PASSED and no issues with any files.

 

Seems there are issues with this drive. Guess I will need to replace it.

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‎08-11-2022 10:56 AM - edited ‎08-11-2022 12:11 PM

HP Recommended

Hello @OS12TR 

 

@OS12TR wrote:

Storage drive: SMART: PASSED Short DST: Warning

You are dealing with bad sectors that are being detected and reallocated more and more.

 

I strongly advise you to replace the drive disk immediately. You can still read the disk afterwards to save most important data. After that, you should mark disk with a red "X DEFECTIVE" and put it in cabinet.

 

Do you need more help ?

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‎08-11-2022 11:59 AM

HP Recommended

That's the thing. SMART did not detect this.

Model Name Samsung SSD 970 EVO Plus 1TB 
Serial Number      
Drive Type NVMe    
ResultByte EndByte StartDescriptionRaw DataStatus
 00Critical Warning0OK
 21Temperature (K)319OK
 33Available Spare100OK
 44Available Spare Threshold10OK
 55Percentage Used0OK
 4732Data Units Read9579367OK
 6348Data Units Written12043118OK
 7964Host Read Commands89314640OK
 9580Host Write Commands1.21E+08OK
 11196Controller Busy Time371OK
 127112Power Cycles471OK
 143128Power On Hours2124OK
 159144Unsafe Shutdowns20OK
 175160Media Errors3OK
 191176Number of Error Information Log Entries3OK
 195192Warning Composite Temperature Time0OK
 199196Critical Composite Temperature Time0OK
 201200Temperature Sensor 1319OK
 203202Temperature Sensor 2328OK
 205204Temperature Sensor 30OK
 207206Temperature Sensor 40OK
 209208Temperature Sensor 50OK
 211210Temperature Sensor 60OK
 213212Temperature Sensor 70OK
 215214Temperature Sensor 80OK

Everything says it is ok

Full scan.png

This manually run test found the errors.

Also, replacing the drive still does not resolve the TPM stuttering issue. I will have to wait for a BIOS update.

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‎08-11-2022 12:09 PM - edited ‎08-11-2022 12:12 PM

HP Recommended

OK, thanks for reply.

So short/long are doing another <test> beside S.M.A.R.T

 

Due to detected problems you have to replace the drive anyway.

 

Good luck

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