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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Major BIOS revision needed

Create an account on the HP Community to personalize your profile and ask a question
08-08-2022 05:07 AM
I have a few issues with current BIOS revision.
1. TPM causes stuttering every min for about 5 secs. (No BIOS was released from AMD to resolve this) I had to disable TPM to stop the stuttering.
2. Bug in the power management causes the SSD to stop working. Not sure if the drive is told to go to sleep and not waking up. I tried every power option to disable. Still causes either a soft lock, hard lock, or BSOD.
3. Bug in graphics driver. Lots of random screen flickering and crashing of graphics drivers.
4. SSD becomes vary slow and problem worsens when on battery power. Takes 30 secs to a min to open PDFs, word documents, text files, pictures, etc. Programs open instantly, but files do not.
I have tried reinstalling the Windows 11 over 10 times, Installed Windows 10, tried various different BIOS revisions, various different versions of graphics, network, NVMe, and sound drivers. Nothing seems to resolve these main issues.
08-08-2022 05:53 AM
Hello @OS12TR
Sorry to hear that you are having problems ... and I would like to help you.
These instructions require Window 11 version 21H2 (64-bit) or later
(1) Remove <all> graphics drivers/artefacts with Display Driver Uninstaller DDU
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
(2) Update BIOS
HP Notebook System BIOS Update (AMD Processors) | F.07 Rev.A | 20.4 MB | Mar 20, 2022 | Download |
Why should you install the update ?
https://support.hp.com/us-en/document/ish_4123786-2338478-16
Quote: "
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
"
(3) Reboot
(4) Let BIOS be installed until it's completely done !
(5) Install/Update
AMD High-Definition Graphics Driver | 30.0.13036.2 Rev.E | 708.6 MB | Jan 12, 2022 | Download |
Realtek High-Definition (HD) Audio Driver | 6.0.9305.1 Rev.E | 86.6 MB | Mar 22, 2022 | Download |
(6) Reboot and test <graphics card> again. Start gaming ...
(7) Please report your results
08-08-2022 06:41 AM
(1) Remove <all> graphics drivers/artefacts with Display Driver Uninstaller DDU
Completed in safe mode
(2) Update BIOS
HP Notebook System BIOS Update (AMD Processors) | F.07 Rev.A | 20.4 MB | Mar 20, 2022 | Download |
(3) Reboot
(4) Let BIOS be installed until it's completely done !
Same version as what is already installed. Reinstalled again anyways.
(5) Install/Update
AMD High-Definition Graphics Driver | 30.0.13036.2 Rev.E | 708.6 MB | Jan 12, 2022 | Download |
Realtek High-Definition (HD) Audio Driver | 6.0.9305.1 Rev.E | 86.6 MB | Mar 22, 2022 | Download |
Completely uninstalled and reinstalled after running DDU
(6) Reboot and test <graphics card> again. Start gaming ...
I don't use this laptop for gaming. Screen flickering happens the most when typing in Microsoft Word.
(7) Please report your results
Same problems as before. Stuttering with TPM enabled and screen flickering still persist. Opening files when on battery power still takes 30 seconds to a minute to open.
08-11-2022 05:20 AM - edited 08-11-2022 05:22 AM
Still having the same problems as before. Right clicking causes explorer to stop responding for 30 secs. Opening any picture, txt, word doc, pdf, excel spread sheet, power points, or any files other than .exe causes the laptop to hang for 30 secs or longer regardless if on battery power or not.
TPM still causes intermittent stuttering. I just disabled it in the BIOS for now as none of the BIOS revisions seems to fix the issue.
I did notice that if I have an external monitor, keyboard, and mouse connected and the laptop's display disabled, then the issue is gone. I am thinking the screen flickering and opening file issues are related to the display drivers. All version on HP's website and AMD's website do not resolve the issue and AMD's driver's causes the laptop to BSOD.
Any help from anyone would be greatly appreciated.
08-11-2022 08:49 AM
Hello @OS12TR
(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
https://support.hp.com/us-en/document/c04499777
See how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM
(2) Please report your results
08-11-2022 10:39 AM
I ran all UEFI test available.
Processor: PASSED
System Board: PASSED
Memory: PASSED
AC Adapter: PASSED
Primary Battery: PASSED
Storage drive: SMART: PASSED Short DST: Warning
I have a Samsung EVO 970 Plus 1TB installed.
I downloaded and installed Samsung Magician. I updated the software to the latest version.
I updated the firmware on the drive since it was not updated to the latest.
I ran a short scan: PASSED
I ran an extended scan: FAILED
I checked the SMART: ALL PASSED
I checked drive details: No compatibility issues found.
I ran an error check with windows 11 built in tool: PASSED and no issues with any files.
Seems there are issues with this drive. Guess I will need to replace it.
08-11-2022 10:56 AM - edited 08-11-2022 12:11 PM
Hello @OS12TR
@OS12TR wrote:Storage drive: SMART: PASSED Short DST: Warning
You are dealing with bad sectors that are being detected and reallocated more and more.
I strongly advise you to replace the drive disk immediately. You can still read the disk afterwards to save most important data. After that, you should mark disk with a red "X DEFECTIVE" and put it in cabinet.
Do you need more help ?
08-11-2022 11:59 AM
That's the thing. SMART did not detect this.
Model Name | Samsung SSD 970 EVO Plus 1TB | ||||
Serial Number | |||||
Drive Type | NVMe | ||||
Result | Byte End | Byte Start | Description | Raw Data | Status |
0 | 0 | Critical Warning | 0 | OK | |
2 | 1 | Temperature (K) | 319 | OK | |
3 | 3 | Available Spare | 100 | OK | |
4 | 4 | Available Spare Threshold | 10 | OK | |
5 | 5 | Percentage Used | 0 | OK | |
47 | 32 | Data Units Read | 9579367 | OK | |
63 | 48 | Data Units Written | 12043118 | OK | |
79 | 64 | Host Read Commands | 89314640 | OK | |
95 | 80 | Host Write Commands | 1.21E+08 | OK | |
111 | 96 | Controller Busy Time | 371 | OK | |
127 | 112 | Power Cycles | 471 | OK | |
143 | 128 | Power On Hours | 2124 | OK | |
159 | 144 | Unsafe Shutdowns | 20 | OK | |
175 | 160 | Media Errors | 3 | OK | |
191 | 176 | Number of Error Information Log Entries | 3 | OK | |
195 | 192 | Warning Composite Temperature Time | 0 | OK | |
199 | 196 | Critical Composite Temperature Time | 0 | OK | |
201 | 200 | Temperature Sensor 1 | 319 | OK | |
203 | 202 | Temperature Sensor 2 | 328 | OK | |
205 | 204 | Temperature Sensor 3 | 0 | OK | |
207 | 206 | Temperature Sensor 4 | 0 | OK | |
209 | 208 | Temperature Sensor 5 | 0 | OK | |
211 | 210 | Temperature Sensor 6 | 0 | OK | |
213 | 212 | Temperature Sensor 7 | 0 | OK | |
215 | 214 | Temperature Sensor 8 | 0 | OK |
Everything says it is ok
This manually run test found the errors.
Also, replacing the drive still does not resolve the TPM stuttering issue. I will have to wait for a BIOS update.