Memory quick check failed

[Anonymous97]

When I run system diagnostic tool-Memory Test in QUICK mode, I receive an error message which basically says that test failed

Failure ID: 9C0BHT-80JA74-MFPX7F-40LL03

What does this failure ID refer to?

[Paul_Tikkanen]

Hi:

The error code reported, Memory Module 2 Failure, means the memory module in memory slot 2 has failed and needs to be replaced.

Below is the link to the service manual, where you can find the memory removal and replacement procedure.

http://h10032.www1.hp.com/ctg/Manual/c05228250

Did you add memory to your notebook, because the specs indicate it originally came with 1 x 8 GB of memory from HP, and the memory should have been installed in slot 1 if there is only one memory module.

[Anonymous97]

No i haven't replaced memory even for once. 

[Paul_Tikkanen]

If your notebook is not booting up, you will need to replace the defective memory module.

When a notebook has two memory slots like yours, the memory usually goes into slot one, and additional memory goes into slot 2.