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Memory test failed

HP Recommended
HP Notebook 15-da0076nr
Microsoft Windows 10 (64-bit)

I am having lot of problems with my notebook and when I run diagnostics, it showed this-

Memory fast test: failed

 

failure ID: GK284M-97TA5M-XD7W3G-40C203

product ID: 3VN34UA#ABA

 

memory module 1: bottom-slot (left)

 

I always trusted HP systems are better than Dell but am disappointed to see this system started having issues within 1 year of purchase. I repaired lot of software and operating system issues for the past year and now these hardware issues started to pop-up!

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Message 2 of 2
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HP Recommended

@LSagi I've managed to decipher the failure ID, and it represents an error with Memory Module 1 Failure, the best way forward is to have the part replaced and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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