Microsoft app store not open

[Mugesh45]

Mine is elitebook 840 g3 its running windows 11 when i open app store its loading only this is not open pls any one reply to me what should i do.

[M_Salman]

Hi @Mugesh45,

If your HP EliteBook 840 G3 running Windows 11 is having trouble opening the Microsoft Store, here are some steps you can try to resolve the issue:

1. Check Your Internet Connection: Ensure that your device is connected to the internet and the connection is stable.

2. Reset the Microsoft Store Cache:

   • Press Windows + R to open the Run dialog box.
   • Type wsreset.exe and press Enter. This will reset the Microsoft Store cache.

3. Check for Windows Updates:

   • Go to Settings > Windows Update.
   • Click on Check for updates and install any pending updates.

4. Ensure Date and Time Are Correct:

   • Right-click on the date and time in the taskbar, then select Adjust date and time.
   • Make sure the date, time, and time zone are set correctly.

5. Run Windows Store Apps Troubleshooter:

   • Open Settings > System > Troubleshoot > Other troubleshooters.
   • Run the troubleshooter for Windows Store Apps.

6. Reinstall the Microsoft Store:

   • Open Windows PowerShell as an administrator.
   • Type or paste the following command and press Enter:

     Get-AppxPackage *Microsoft.WindowsStore* | Remove-AppxPackage
     

   • Then reinstall the Store using this command:

     Add-AppxPackage -register "C:\Program Files\WindowsApps\Microsoft.WindowsStore_8wekyb3d8bbwe\appxmanifest.xml" -DisableDevelopmentMode