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04-07-2021 04:00 PM
I need help with acquiring my Microsoft key number for my refurbished HP laptop. Is there a phone number I can call to get this because it wasn't in my battery or battery compartment in the laptop and I really need the windows keys thanks for the help in advance.
04-07-2021 04:21 PM
What is the full model number or product number of your notebook?
Use this guide to find that information...please do not post the serial number.
If your notebook came with W8 or newer, the product key is in the BIOS.
Microsoft ended product key labels when W8 came out in 2012.
04-08-2021 06:47 AM - edited 04-08-2021 06:47 AM
You're very welcome.
The product specs for your notebook indicate that it originally came with W8.1 64 bit from HP.
As I posted yesterday, since your notebook came with W8.1, the product key is in the BIOS.
If your notebook is currently operational and you want to know what the product key is, download and install the free Showkey Plus utility from the Microsoft Store.
If you ever need to reinstall W10, all you need to do is to use the Microsoft media creation tool at the link below to create bootable W10 installation media. Make the 64 bit installation media.
If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option and W10 will install and automatically activate once your notebook is connected to the internet. You do not enter the W8.1 product key or the W10 digital license product key from the showkey plus report.
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
04-08-2021 07:31 AM
Thank you again for all your help!
My laptop is currently not operational and when I had it I had I had Windows 7 and upgraded to Windows 10. Will the steps that you gave me still work because I don't want to get stuck when I'm reinstalling in the next day?
If those steps are not going to work what's my option to reinstall Windows 10?
04-08-2021 08:36 AM
Thank you again.
I don't believe the path exist anymore for upgrading from Windows 7 to Windows 10. Can you please send me the link so I can for sure not have any hiccups when I'm reinstalling or upgrading to Windows 10 from my laptop which needs a new hard drive?
04-08-2021 09:11 AM
You're very welcome.
Once the PC has been upgraded from W7, W8 or W8.1 to Windows 10, you do not need to reinstall the older operating system to upgrade back to W10.
Just make the W10 installation media using the media creation tool and select the 'I don't have a product key' option and W10 will install and automatically activate since the Microsoft activation servers have a record of the PC having previously being upgraded.
I have used this same approach many times on my PCs that came with W7 and W8.1.
I can't even count how many times. A lot.
04-08-2021 10:45 AM
Most of my W10 reinstalls have been on new solid state drives when I removed the slowpoke mechanical hard drives from.
The only time you would have a problem would be if you replaced the motherboard.
Hard drives, memory, etc., no impact on W10 reinstallations.