Missing OS for a full restore

[Nignags]

Hi Paul. When I do that - the system respons is: 'This key can only be used to activate this version of windows. Try another key' 

Kind of contradictory isn't it ? 😕 schould I try the other key you provided? Or schould I install the other W8 as you suggested? BR Alberte

[Paul_Tikkanen]

Hi, Alberte:

It sounds to me like you have to download and install the plain W8.1 Pro ISO file and use that with this generic key...

XHQ8N-C3MCJ-RQXB6-WCHYG-C9WKB

Then change the generic key for the one in your PC's BIOS, and hopefully that will work.

If it doesn't then I suggest you call HP in Denmark at this number and request they send you the W8 Pro installation disk that should have come with your notebook in the first place.

I have this phone number for HP in Denmark...7011 7700 or 7010 8025

The operating hours are from 08:00 - 17:00

[Nignags]

Hi Paul. You are priceless in all your help 😄

Thanks for your detailed instructions. I hope that it helps with this installation - but otherwise I'll contact the danish HP support and ask for the installation disk and hopefully they will help. 

For now - thanks again - I have become wiser during the process.

BR Alberte

[Paul_Tikkanen]

Anytime, Alberte.

Glad to have been of assistance.

Please post back and let us know the outcome.

BR,

Paul

[Nignags]

Hi Paul. 

It took some time but now windows 8.1 is installed on my laptop. But I'm not quite there yet.

It seems that windows update doesn't work properly. It's just as if it's seaching and nothing happens and I can't figure out what's wrong. I tried to reinstall the OS but it is the same result.
NOTE - I received windows 8 from HP and then updated to 8.1 from microsoft's website and then tried to update without success. Do you have any idea of what I need to do?

Best regard

Alberte

[Paul_Tikkanen]

Hi, Alberte:

Unfortunately, I wouldn't be able to help you with any of those problems.

I had the same thing happen to me on an Asus tablet that was upgraded from W8 to W8.1 and one day the windows update just quit working.  I tried the troublehooting program in W8.1, everything.  It just kept searching for updates.

I quit, reset the tablet, and gave the tablet away with the caution that I couldn't get W8.1 to update anymore.

[Nignags]

Hi Paul - Well, Unfortunately I am so stubborn so I want it fixed. But thank you for the answer: - You still have been a great help. Kind regards. Alberte

[Paul_Tikkanen]

You're very welcome,  Alberte.

I hope your perseverance allows you to fix the problem.