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‎12-21-2020 01:53 PM - edited ‎12-21-2020 03:50 PM

HP Recommended
Product: HP ENVY x360 15m Convertible530
Operating System: Microsoft Windows 10 (64-bit)

UPDATED:  Product Number 1KS73UA

I did a clean install on my laptop because of the issues I was having. I have reinstalled all of the drivers that I could find on the HP site linked to the specific model. I ran a program called Unknown Device Identifier to try and recognize the missing drivers with no luck. I am showing four Unknown Devices and One PCI device. I have even downloaded a utility from Intel to scan and make sure all of their drivers were installed. Do you have any suggestions?

 

This is the last device I can't find.

PCI\VEN_8086&DEV_9D35&SUBSYS_8313103C&REV_21
PCI\VEN_8086&DEV_9D35&SUBSYS_8313103C
PCI\VEN_8086&DEV_9D35&CC_000000
PCI\VEN_8086&DEV_9D35&CC_0000

2 REPLIES 2

‎12-21-2020 02:14 PM

HP Recommended

Hi:

 

1. Please post the product number of your notebook.

 

Use this guide to find that information...please do not post the serial number.

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

2. Post the hardware ID's for the devices that need the drivers, so I can see if I can figure out what drivers they need.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

 

 

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‎12-22-2020 09:52 AM - edited ‎12-22-2020 10:47 AM

HP Recommended

Hi

have you tried the driver that matches this?

Intel Integrated Sensor Solution Driver

or

https://support.hp.com/us-en/drivers/selfservice/hp-envy-15-bp000-x360-convertible-pc/15551145/model...

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/EliteBook-x360-1030-G2-Driver/...

 

 

 

 

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