Missing parts of Win 11. Even Bios has no working recover option

[Jaime2767]

HP Notebook 11 gen Intel i5 8gb ram. Purchased 10-28-23. This is a user error. I had loaded Norton Utilities on laptop. I was uninstalling some un-needed software using Norton's uninstall process because using Control panel was unable to do so. This worked. I next, from within Nortons as I was selecting another program to uninstall, clicking right on it, the list of programs updated and all of the items moved up the screen back filling the empty spot. This resulted in deleting the recovery section. I panicked. I pulled the plug. Battery dang it. I used the power button. The results I can no longer reset the device. Message is "Could not find the recovery environment". There is no reinstall windows option. I next contacted HP. Case # [Personal Information Removed]. I was referred to HP SmartFriend Services [Personal Information Removed]. They are sending me back to HP. So I decided maybe I could just upgrade from Win 11 Home to Pro. However it fails stating I am missing an app. It does not identify which app. I also tried downloading the Windows Media Creation tool but about half way through it states there is a network problem and stops. Tried again, same results. My goal is to have a fully functioning copy of Windows 11 (would like to upgrade to Pro) and a working recovery file. I see online that there are even thumb drive options but those links lead elsewhere.

[Jaime2767]

Also just tried to download cloud recovery tool. Missing Microsoft store app. Please help.

[Irfan_06]

Hi @Jaime2767,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop and you need help in performing a recovery.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support