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‎06-22-2025 12:37 PM

HP Recommended

Hello.My PC won't display anything anymore. It's running but stays on the home screen.I have an error code displayed on my PC.Short DST check of the hard drive/SSD. FailureFailure ID:OGFCXL-91KCMD-GXPQRA-60X603Product ID: 1EF99EA

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1 REPLY 1

‎06-24-2025 09:42 AM

HP Recommended

@Yub44, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding a failure ID that is being displayed! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Could you please double-check the Failure ID you provided? The one you shared — OGFCXL-91KCMD-GXPQRA-60X603 — doesn't appear to be valid in our system. It's possible there might be a small typo.

Kindly re-run the diagnostics and share the updated Failure ID so I can assist you further.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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