• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

Hello.My PC won't display anything anymore. It's running but stays on the home screen.I have an error code displayed on my PC.Short DST check of the hard drive/SSD. FailureFailure ID:OGFCXL-91KCMD-GXPQRA-60X603Product ID: 1EF99EA

1 REPLY 1
HP Recommended

@Yub44, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding a failure ID that is being displayed! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Could you please double-check the Failure ID you provided? The one you shared — OGFCXL-91KCMD-GXPQRA-60X603 — doesn't appear to be valid in our system. It's possible there might be a small typo.

Kindly re-run the diagnostics and share the updated Failure ID so I can assist you further.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.