Mouse cursor is gone

[enyak]

my mouse is gone and my touchpad is not responding. Thank goodness this is a touch screen. How do I get my mouse back? I have tried following online instructions but looks like the tabs I need to fix it are not there either, which is frustrating. I have tried shutting down and restarting my computer too. 

[BeemerBiker]

Those devices stop working when the wrong driver is installed.  This usually easily happen during a windows update.

Bring up the device manager, look for warning icons.  Where the warning icon is shown, select driver and roll back the driver to the previous one.  If "rollback is grayed or the rollback does not work then the original HP driver needs to be installed.

The mouse and touchpad driver should be in the HID

let me know what happens

[enyak]

my print screen button isnt working now either lol but i see in the device manager that there are 2 "12C HID Device" items and one of them has a warning notation. When I right click the warning one, should I update, disable, or uninstall?

[BeemerBiker]

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@enyak wrote:

my print screen button isnt working now either lol but i see in the device manager that there are 2 "12C HID Device" items and one of them has a warning notation. When I right click the warning one, should I update, disable, or uninstall?

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See if you can roll back the driver.  If not, then update.  If update fails then  uninstall, select "action" and scan for new devices.

Please provide the Product ID or Model name for better assistance

[enyak]

I uninstalled the "warning" one and am updating the one that did not have a warning right now.

What does rollback mean?

Device name DESKTOP-DSK4UMK
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
Installed RAM 8.00 GB (7.65 GB usable)
Device ID 27B6B6D4-90B6-46A3-A0AE-5A4926E1BC85
Product ID 00325-81927-36868-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

[BeemerBiker]

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@enyak wrote:

I uninstalled the "warning" one and am updating the one that did not have a warning right now.

What does rollback mean?

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Windows usually keeps a copy of the "last" driver and if the new driver has a problem then one can return to the old drive

Note that "Roll Back Driver" is grayed out.  There is no older driver to return back to.