Multiple errors, USB, Camera and sound not working, computer slow.

[Nimnaros]

Computer crash sometimes at start. USB not found (there are not in device manager at all), sound not working, camera not working.

Tried to restore windows - got an error report no changes were made.

Tried automatic repair mode - computer crash.

Updated BIOS - no change.

Tried "HP support assistant" - no help.

When i open the device manager I can see that the "Intel (R) Core" units reports an code 19 error as well as "Intel (R) Power Engine Plug-in", Intel (R) Smart sound ...". The USB don't show up at all.

Don't know what the next step would be...

[Nimnaros]

Hi again!

Error messages at start:

"Bad_system_config_info"

and

"Critical_process_died"

[ieee488]

Is this a new laptop?

[Nimnaros]

Hi Ieee488!

Quite new - bought 2019-08.

[ieee488 · Accepted solution]

Since you should still be under warranty, I suggest that you contact HP.

.

[Nimnaros]

I have contacted HP and they will take in my laptop - I just hope it wont be gone for to long...

[ieee488]

At the minimum I would guess 2 weeks but that is just a guess.

.