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‎06-20-2020 10:11 AM

HP Recommended
Product: Pavilion 15-cs2010no
Operating System: Microsoft Windows 10 (64-bit)

Computer crash sometimes at start. USB not found (there are not in device manager at all), sound not working, camera not working.

Tried to restore windows - got an error report no changes were made.

Tried automatic repair mode - computer crash.

Updated BIOS - no change.

Tried "HP support assistant" - no help.

When i open the device manager I can see that the "Intel (R) Core" units reports an code 19 error as well as "Intel (R) Power Engine Plug-in", Intel (R) Smart sound ...". The USB don't show up at all.

Don't know what the next step would be...

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-22-2020 07:27 AM

HP Recommended

Since you should still be under warranty, I suggest that you contact HP.

 

.

View solution in original post

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6 REPLIES 6

‎06-20-2020 10:14 AM

HP Recommended

Hi again!

Error messages at start:

"Bad_system_config_info"

and

"Critical_process_died"

 

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‎06-20-2020 05:28 PM

HP Recommended

Is this a new laptop?

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‎06-22-2020 01:31 AM

HP Recommended

Hi Ieee488!

 

Quite new - bought 2019-08.

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‎06-22-2020 07:27 AM

HP Recommended

Since you should still be under warranty, I suggest that you contact HP.

 

.

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‎06-22-2020 07:30 AM

HP Recommended

I have contacted HP and they will take in my laptop - I just hope it wont be gone for to long...

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‎06-22-2020 07:32 AM

HP Recommended

At the minimum I would guess 2 weeks but that is just a guess.

 

.

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