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‎08-26-2022 03:59 AM

HP Recommended
Product: HP ProBook 6460b
Operating System: Microsoft Windows 10 (64-bit)

HP ProBook 6460b 

Showing product information not valid

Category:
4 REPLIES 4

‎08-26-2022 08:20 PM

HP Recommended

Hello @Qassamy 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) What is the history of the notebook ? What was done before ?

(2) Please explain at what time and where exactly this message appears so that I can reproduce it. Send a picture of the message.

 

Kind regards

 

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‎08-27-2022 01:09 AM

HP Recommended

Actually it's just for home use, watching movies and surfing the web IMG_20220725_135017_828.jpg

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‎08-27-2022 01:11 AM

HP Recommended

it was just for home use, watching movies and surfing the net.

I've tried using dmi tools to correct it but it shows "vendor code not support in this package"

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‎08-27-2022 02:17 AM

HP Recommended

Hello @Qassamy 

 

HP's explanation:  "

System Board (00A) Product Information Not Valid Error

  1. You might see this message after the system board is replaced. The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other component.
  2. Contact HP to service the computer. The procedure must be performed at an HP authorized service center.

"

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